What is love? While everyone has their own definition of love, for many it’s the wave of emotions and warm thoughts that enter your mind when you feel a deep level of affection for someone close to you such as your spouse, child, sibling, mother, father or best friend. The word love may also come to mind when you are about to do something you thoroughly enjoy, maybe taking a long walk out in nature or being on vacation at a beach on a beautiful island.
What if you viewed love from a different viewpoint?
One that takes you to the place where you are living your life where you have a deep passion for what you are doing and the people you are doing it with each day? So instead of turning it outwards on a person or activity, you are turning it inwards?
I believe it is possible to find fulfillment and meaning in both of these areas in everything that you are doing, whether it be in your work or personal life. And I am not referring to feeling the love in a superficial way.
I am referring to feeling love in a much more genuine way.
When you allow love to define who you in any of your daily activities (work, volunteering, taking part in a hobby, spending time with friends or family or even walking your dog), you exude a contagious passion for all that you do.
For love to make a difference in what you are doing, you need to demonstrate it by your actions. It’s not about how you feel, it’s about how you show up – your actions and your attitude.
I just had an experience with a call center representative who demonstrated this so very well.
I am flying to Los Angeles soon and decided I would use points for my flight. I booked it online and after hitting the send button, a screen popped for a split second that showed a much higher cost in points than what the previous screen had referenced. I panicked and called the customer service department right away.
Now we have all had our own experiences with customer service and call centers, both pleasant and not so pleasant ones, but here’s what the difference is when the person on the other end of the call comes to it from a place of love.
When my call was picked up I explained the situation and was immediately transferred to the person who could best assist. It was here I shared details with Julie and she pulled up my account to take a look. I was made aware that I had made an error in the submission, yes, we all make mistakes! and thankfully, the ticket hadn’t been issued so she said she should be able to make the change. She took all the information she needed and said she would call me in within 30 minutes to let me know once she’d put the request through.
Our call ended and I decided to go to Starbucks. When I arrived I noticed she’d called and had left a voicemail. I assumed she’d made the changes and was just confirming everything so didn’t feel there was any need for me to listen to it at that moment. Two minutes later, I saw she was calling me again and I picked up the call. She apologized right off the bat for leaving me the voicemail and calling me twice in such a short time and then went on to tell me how not only had she been able to correct my mistake, she had also gone into the system and found a way to get me the same flights at a reduced rate! I thanked her profusely for having just made my day. Yes, sometimes it’s the smallest things that can make a world of a difference when it comes to using our points for a reward!
Her response? “I love what I do and always look for ways to make the experience better for the client.”
While I could chalk this all up to her wanting me to score her high in the customer satisfaction survey, and yes one did come out soon after the call ended, I would instead like to believe that she went over and above simply due to the fact that she is passionate and loves all that she puts her energy into.
How are you bringing love and passion into what you do each day?
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